On July 24, Julia Sherman first emailed secondhand furniture company Kaiyo regarding a cash out for her latest sales. She is still “awaiting about $800 worth in payments from the sale of furniture from my late grandmother’s estate,” well outside of the seven-to-10 business day window the company promises.
Sherman is one of a number of Kaiyo sellers currently in the dark about the company’s future. The company is reportedly “winding down” operations, as The City reported, but has not made a public announcement about the startup’s operational status.
“They sent me two copy-and-paste responses before they stopped responding altogether,” said Sherman, who received Kaiyo’s last response on August 6. Per Kaiyo support’s email, which Modern Retail also viewed, the company said, “At this time, we are experiencing delays with cashing out and do not currently have an ETA on when this will be resolved.”
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